Support Hub

What & When

Now for the important bits. The King’s Day Sale starts on 27.04 8:00am BST and is available to customers through our Netherlands store. Just so you’re aware, we can amend these T&Cs at any point during the sale!

Your basket

We’re offering a 20% discount code for you to use at the checkout.

Remember though, adding an item to your basket does not reserve the stock for final checkout, so purchase what you want before it’s gone!

Your order

Unfortunately, we can’t make any changes to orders once they’ve been placed – this includes adding or changing items, your delivery and shipping address, or your shipping method.

However, you can cancel your order within 15 minutes of placing it. Do this via the order confirmation or by logging into your account.

Getting your order to you

Depending on stock availability in our warehouses, your order may be dispatched in separate packages. If this happens, the packages could be sent out on different working days. No worries, though - you’ll receive an email to let you know about any changes to your order, and it will come with all info you need to track your parcels.

We’re all about fairness and try to dispatch orders on a ‘first come first serve’ basis. But sometimes, due to behind-the-scenes stuff at our warehouses, we can’t always do this. There's a chance that if you place multiple orders during the sale, the first order may not necessarily be dispatched first.

If you were loving the sale and did place multiple orders, each order will be dispatched separately (in other words, we won’t be able to combine them).

Out of stock items

If one or more items you’ve ordered go out of stock (annoying, we know!), they’ll be refunded, and any remaining item(s) will be dispatched. Rest assured, we’ll let you know of any changes to your order via email. Just make a note that refunds can take up to 5 working days.

Gift cards

Oh, and one last thing - gift cards are still available for purchase during the sale but won’t be offered at the discounted rate.

For shipping info – check out the Delivery FAQ page on NL FAQ website here

For returns info – check out the Return Policy on NL FAQ website here